REFERRAL EXCEPTIONS, RESOLVED WITH CARE
When referrals
stall, find the next
right step.
CareOps AI is being designed for the work after an Ontario referral is sent: spot exceptions, assemble the evidence, and help clinic teams close the loop without handing over clinical judgment.
Ontario referral coordination · human-governed operations
01THE LOOP
AFTER SEND
AFTER SEND
EXCEPTION WORKSPACEILLUSTRATIVE 01 / 04
Submission isn’tthe finish line.
Referral sentAdministrative handoff recorded
LOGGEDException surfacedExpected acknowledgement missing
REVIEWClosure verifiedWait for a downstream signal
PENDINGEXCEPTION-FIRSTUNTIL ACKNOWLEDGED
THE COORDINATION GAPWhen the next step goes quiet,
When the next step goes quiet,
someone has to find out why.
1.24M
eReferrals recorded in Ontario in 2024/25
Ontario Health · Annual Report 2024/2586 min
extra each day physicians spend searching for external patient information
Canada Health Infoway / CMA · 2024 survey34%within 2 days
23%over 14 days
or never
or never
of Canadian family doctors received hospital follow-up
CIHI · Digital health in Canada · July 2026These figures describe system context—not CareOps performance.
40–50%
A FUTURE MEASURE TO EARNLess time chasing.
Less time chasing.
More capacity for care.
Reducing time spent on routine referral follow-through by 40–50% is a proposed future success target—not a measured or achieved result.
THE NORTH STARMEASURED WITH
CARE TEAMS
CARE TEAMS