Your policies. Human judgment.
Learn about clinic-controlled action policies, explainable evidence, and human review boundaries in the CareOps referral workflow concept.
03 A CLEAR BOUNDARYUseful automation.
Useful automation.
Under clinic control.
CareOps is not general-purpose admin automation. Its proposed role is narrow: help teams resolve referral exceptions with transparent evidence and policies they own.
Action policies belong to the clinic
Teams set which low-risk steps may be prepared, what requires approval, and when a case must stop.
Evidence stays explainable
Each exception should show the source, timeline, and reason behind the suggested administrative next step.
People remain the decision-makers
No diagnosis or unsupervised clinical decisions. Ambiguous and clinical questions remain with staff.
CareOps supports clinic staff; it does not replace them or make clinical decisions.